Antenatal Class Terms & Conditions

Terms and Conditions for the Supply of Antenatal and Postnatal Classes

  1. Introduction

1.1         We are Natal Angels Limited (trading as My Expert Midwife), a company registered in England and Wales under company number 09624803.  Our registered office is at Unit 4 Stoneacre, Grimbald Crag Close, Knaresborough, HG5 8PJ and our VAT number is GB 233610834.

1.2         The details of this contract will not be filed by us. Please print out or save a copy of this contract for your records as we will not save a copy for you.

1.3         For the purposes of any notices or correspondence you would like to send us via email, please send this to our Customer Care Team using the following email address: advice@myexpertmidwife.com.

1.4         If you buy services on our website (www.myexpertmidwife.com) (the “Site”), you agree to be legally bound by this contract.

1.5         These terms and conditions apply only if you are buying services on our Site as a consumer (i.e. for purposes outside of your business, craft or profession).

1.6         The services we offer to you are the provision of antenatal and postnatal classes which are taught exclusively by registered midwifes, the content of which is kept up to date and in line with current UK accepted professional and clinical standards with regard to antenatal and postnatal advice.

1.7         This contract is only available in English. No other languages will apply to this contract.

1.8         When buying any services on our Site you also agree to be legally bound by:

1.8.1     our Site terms and conditions; and

1.8.2     extra terms which may add to, or replace some of, this contract. This may happen for legal or regulatory reasons. We will contact you to let you know if we intend to do this by giving you at least one week’s notice.

The above documents and/or amendments form part of this contract as though set out in full here.

  1. Information we give you

2.1         By law, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 say that we must give you the following key information before a legally binding contract between you and us is made:

2.1.1     description of the services (which will be set out when you place the order in accordance with clause 4.2);
2.1.2     our identity, geographical address and contact details (details of which are at the top of this page);
2.1.3     total price of the services (which will be set out when you place the order in accordance with clause 4.2);
2.1.4     payment, delivery and performance (details of which are set out in these terms and conditions); and
2.1.5     complaints handling (details of which are set out in these terms and conditions).

2.2         The key information we give you by law forms part of this contract (as though it is set out in full here).

2.3         If we must change any key information once a legally binding contract between you and us is made, we can only do this if you agree to it.

  1. Your privacy and personal information

3.1         Our ‘Privacy Policy’ is available at www.myexpertmidwife.com. 

3.2         Your privacy and personal information are important to us. Any personal information that you provide to us will be dealt with in line with our Privacy Policy, which explains what personal information we collect from you, how and why we collect, store, use and share such information, your rights in relation to your personal information and how to contact us and supervisory authorities if you have a query or complaint about the use of your personal information.

  1. Ordering services from us

4.1         Below, we set out how a legally binding contract between you and us is made.

4.2         You place an order by visiting our Site and selecting the date and time of the class you wish to enrol on. Please read and check your order carefully before submitting it. You will be able to correct any errors before submitting your order to us.

4.3         When you place your order at the end of the online checkout process (e.g. when you click on the “Pay now” button), we will confirm your order by email (‘Confirmation Email’). At this point:

4.3.1     a legally binding contract will be in place between you and us; and
4.3.2     we will provide the services as agreed during the online checkout process.

4.4         We may contact you to say that we do not accept your order. This is typically for the following reasons:

4.4.1     we cannot authorise your payment; or
4.4.2     there has been a mistake on the pricing or description of the services.
  1. Right to Cancel

5.1         You have the right to cancel this contract within 14 days of it commencing without giving any reason. However, you do not have the right to cancel if you requested that we start providing the services during the 14 day cancellation period and the services have commenced during this period. This is further explained in clauses 5.5 and 5.6 below.

5.2         You are also entitled to cancel our contract at any time before the services are performed.

5.3         To exercise the right to cancel, you must inform us of your decision to cancel this contract by sending an email to advice@myexpertmidwife.com and providing (1) your order number, (2) the date and time of the class you wish to cancel, and (3) the name you booked the class under.

5.4         To meet the cancellation deadline, it is sufficient for you to send your communication concerning your exercise of the right to cancel before the cancellation period has expired.

5.5         We will not start providing the services during the 14 day cancellation period unless you ask us to. When you place an order for services, you may be given the option to enrol on a class which is due to start within 14 days. By doing so, you acknowledge that you will lose your right to cancel this contract once the class commences.

5.6         This means that if you requested for us to start providing the services during the cancellation period and the services have commenced during this period, you lose your right to cancel and will be required to pay the full price under this contract even if the cancellation period has not expired.

5.7         This does not affect the rights you have if your services are faulty. Please see clause 10 below.

  1. Effects of cancellation

6.1         If you cancel this contract within 14 days of ordering the services in accordance with clause 4.2, we will reimburse you with all payments we have received from you unless you requested for us to start providing the services during the cancellation period and the services have commenced, in which case you must pay us the full price under this contract.

6.2         We will make the reimbursement without undue delay, and not later than 14 days after the day on which we are informed about your decision to cancel this contract.

6.3         We will make the reimbursement using the same means of payment as you used for the initial transaction, unless you have expressly agreed otherwise; in any event, you will not incur any fees as a result of the reimbursement.

6.4         If you cancel this contract after the 14-day cancellation period but at any point once the services have started but have not yet been fully performed (e.g. a class has been delivered but there are still additional classes left to run), you will not be eligible for a refund of the payments we have received from you.

6.5         If you cancel this contract after the 14-day cancellation period but:

6.5.1     more than six weeks prior to the services being due to be provided, we will reimburse you all payments received from you;
6.5.2     more than four weeks prior to the services being due to be provided, we will reimburse you eighty (80) per cent of all payments received from you; and
6.5.3     more than two weeks prior to the services being due to be provided, we will reimburse you fifty (50) per cent of all payments received from you; and
6.5.4     two weeks or less prior to the services being due to be provided you will not be eligible for a refund of the payments we have received from you.

6.6         If you have an exceptional circumstance for wishing to cancel this contract, please contact us using the contact details above to discuss your cancellation and refund.

6.7         If, for any reason, you have to miss a class which we offer to you as part of the services, this will not be treated as a cancellation of this contract. Instead, we will offer you an alternative class (on an online platform) in lieu of the missed class. However, we cannot guarantee that the midwife teaching you would be the same midwife who had taught you in your previous class(es).

  1. Carrying out of the services

7.1         We will perform the classes and related services by the time or within the period agreed during the online checkout process and as set out in the Confirmation Email (see clause 4.3). Where you have booked onto a class on a specific date, we will do all we can to ensure that this class is run as scheduled, however very occasionally matters outside of our control may mean we need to reschedule the date. Such services can be provided either face-to-face or online.

7.2         Our carrying out of the services might be affected by events beyond our reasonable control. If so, there might be a delay before we can start or restart the services, having made reasonable efforts to limit the effect of any of those events and having kept you informed of the circumstances, but we will try to start or restart the services as soon as those events have been fixed. If such events occur which result in us being unable to provide face-to-face services, you will have the option to request us to either provide you with the services online or provide you with a full refund of all payments we have received from you.

7.3         Whilst carrying out the services and during the course of this contract, we may provide you with various teaching materials, either in physical or electronic form. These materials are for your personal use only. Natal Angels Limited shall at all times be the sole owner of all the intellectual property rights contained in these materials and you shall not reproduce or distribute these materials to any third party.

7.4         Please note that in order for us to provide you with the services in an online setting, you will need to have access to a device (such as a tablet, laptop or PC) with a good internet connection, a camera and a microphone.

7.5         Our online classes are designed, and intended, to be interactive between the midwife teaching and the class participants. Consequently, in order to receive the optimum benefit from attending the class, we recommend that you leave the camera and microphone switched on throughout the class, unless directed otherwise from time to time by the midwife teaching the class.

  1. Payment

8.1         We accept the following methods of payment and/or credit and debit cards: Apple Pay, Google Pay, Paypal, Visa, Mastercard and Maestro. We do not accept cash or cheques.

8.2         We will do all that we reasonably can to ensure that all of the information you give us when paying for the services is secure by using an encrypted secure payment mechanism. However, in the absence of negligence on our part, any failure by us to comply with this contract or our Privacy Policy (see clause 3) or breach by us of our duties under applicable laws, we will not be legally responsible to you for any loss that you may suffer if a third party gains unauthorised access to any information that you give us.

8.3         Your credit card or debit card will only be charged when you click the “Pay now” button.

8.4         All payments by credit card or debit card need to be authorised by the relevant card issuer. We may also need to use extra security steps via your bank’s own processes.

8.5         Nothing in this clause affects your legal rights to cancel the contract during the cancellation period as set out in clauses 5 and 6.

8.6         All prices are in pounds sterling (£)(GBP) and include VAT at the applicable rate.

  1. Nature of the services

9.1         The Consumer Rights Act 2015 gives you certain legal rights (also known as ‘statutory rights’). The services that we provide to you must be carried out with reasonable care and skill. In addition:

9.1.1     where the price has not been agreed upfront, the cost of the services must be reasonable; and
9.1.2     where no time period has been agreed upfront for the provision of the services, we must carry out the services within a reasonable time.
  1. Faulty services

10.1       For more detailed information on your legal rights under the Consumer Rights Act 2015 (also known as ‘statutory rights’) and what you should expect from us, please:

10.1.1   contact us using the contact details at the top of this page; or
10.1.2   visit the Citizens Advice website www.citizensadvice.org.uk or call 03454 04 05 06.

10.2       Nothing in this contract affects your legal rights under the Consumer Rights Act 2015. You may also have other rights in law.

10.3       If you believe the services we have provided to you are faulty, please contact us using the contact details at the top of this page.

10.4       Please note that if you cannot receive the online services by reason of an unreliable or weak internet connection, this will not constitute faulty services for the purposes of this clause 10, and such matters will always be your responsibility to ensure you have pursuant to clause 7.4.

  1. End of the contract

If this contract is ended it will not affect our right to receive any money which you owe to us under this contract.

  1. Limitation on our liability

12.1       Except for any legal responsibility that we cannot exclude in law (such as for death or personal injury) or arising under applicable laws relating to the protection of your personal information, we are not legally responsible for any:

12.1.1   losses that were not foreseeable to you and us when the contract was formed;
12.1.2   losses that were not caused by any breach on our part;
12.1.3   business losses;
12.1.4   losses to non consumers; or
12.1.5   losses of personal possessions, which at all times shall be your responsibility to ensure are safe and secure.

12.2       Please note that we cannot give individual advice in relation to your pregnancy. It is your sole responsibility to speak to your own health care professional(s) about any concerns.

  1. Third Party Rights

No one other than a party to this contract has any right to enforce any term of this contract.

  1. Disputes

14.1       We will try to resolve any disputes with you quickly and efficiently. If you are unhappy with the services we have provided or any other matter, please contact us as soon as possible using the contact details set out at the top of this page.

14.2       Relevant United Kingdom law will apply to this contract. If you want to take court proceedings, the courts of the region of the United Kingdom in which you live will have non exclusive jurisdiction in relation to this contract.