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Returns

We really hope you love your My Expert Midwife products! But if something’s not quite right, don’t worry — we’re here to help.

If you’re not completely happy with your purchase, just get in touch with our friendly Customer Care team using our Contact Form within 14 days of receiving your order. We’ll be happy to arrange a return, refund, or exchange.

To return your item, please send it back in its original packaging, in the same condition you received it — unopened and unused — within 14 days of letting us know you'd like a refund.

Still have the box your order arrived in? Great! You can reuse it to return your item. Just pop the item back inside, secure it using the peel-and-stick strip, and add a bit of extra tape for peace of mind.

Please note that it’s your responsibility to return the item(s) to us, so we recommend getting proof of postage or using a tracked service like Royal Mail Tracked or Special Delivery.

While we take every care in packing your order, we can’t be responsible for any loss or damage during return transit. Refunds can only be processed once we’ve received your returned item at:

My Expert Midwife
Unit 4 Stoneacre, Grimbald Crag Close
Knaresborough, HG5 8PJ

If you're returning something because we made a mistake — sorry about that! — we’ll also refund your postage costs. Otherwise, return postage will be at your own expense.

Thanks for shopping with us — we’re always here if you need a hand.

Damaged/ Faulty Goods

In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Care Team via our Contact Form.

Please address returns to:

My Expert Midwife,
Unit 4 Stoneacre,
Grimbald Crag Close,
St James Business Park,
Knaresborough
HG5 8PJ

New Mum Birth & Recovery Baby

The Fourth Trimester: Prioritising Recovery and Rest

Bringing a new life into the world is monumental, but so is the journey that follows. The fourth trimester, those first 12 weeks after birth, is often overshadowed by focus on the baby, yet it's a pivotal time for mum’s physical, emotional, and mental well-being. Here’s our top tips to help you navigate this gentle but essential recovery period. 

What Mums Really Need When They’re Expecting

When someone’s expecting, it’s easy to focus on the baby. But the truth is, mums need just as much attention. Support doesn’t have to be loud or expensive. Sometimes, it’s a soft pyjama set, a kind note, or a box of snacks left on the doorstep. 

abdominal birth

Matrescence: The Hidden Journey of Becoming a Mother.

When we think about motherhood, often the focus is on pregnancy, birth, and caring for a newborn. But there is a profound journey that begins long before your baby arrives, and it continues long after. This journey is called matrescence. 

abdominal birth

The Silent Shift: Navigating Loneliness, Isolation, and Changing Relationships in the Postnatal Period

Welcoming a new baby is often described as one of life’s most joyful experiences. But for many, the reality of the postnatal period can bring unexpected emotional challenges, including loneliness, isolation, and a profound shift in personal relationships. These experiences are incredibly common, yet often remain unspoken and can sadly leave new parents feeling even more alone.

How to prioritise my recovery

Prepare for your postnatal recovery with tips from our in-house midwives. Your body and mind need care after birth to support healing and wellbeing, whatever birth you’ve had.

abdominal birth

Everything you need to know about C-sections

Here is our one stop page for all things caesarean sections, whether you’re planning one, just had one, looking for advice or needing support for your recovery, we’re here to support you.

birth recovery

Recovery After C-section

Take it easy, your body needs time to mend, so it needs rest and to have plenty of nourishment to do this. Eat healthily and arrange for help with normal day to day things, by asking your partner, family, older children, friends or hired help for extra assistance with daily chores and life.

birth recovery

C-section Scar Massage: A Step-by-step Guide

A post c-section massage is one of the most important things for a women’s health after having a c-section. This step-by-step guide will provide you with the best knowledge you can use to massage your scar and help it heal.

advice

Nappy Care 101 Wee, Poo and more

Welcoming your newborn into the world comes with many firsts, and nappies, poos and wees are definitely some of them. As Midwives we are obsessed with your baby’s nappy habits, how often they poo and wee, what colour is their poo and what consistency is it – did you know you can even get apps that monitor them for you! In the early days, your baby’s nappy can tell you a lot about how they’re feeding and adjusting to life outside of the womb. At My Expert Midwife, we’re here to help you understand what’s normal (and what’s not) when it comes to nappy care, poo, and wee.

Embracing the Fourth Trimester: Self Care Essentials for New Parents

The period following the birth of your baby, often referred to as the Fourth Trimester, is a time of immense transition, not just for your baby but for you as a parent too. It introduces both profound joy and deep vulnerability, making self-care more essential than ever. 

Bathing Your Baby

Bathing a newborn can feel a little daunting at first, they’re so tiny, slippery, and new. But with a little practice (and preparation), it can become a lovely part of your baby’s routine and a special bonding moment for both of you.

Baby Cord Care: What Parents Need to Know

One of the first things new parents often ask about is the umbilical cord stump what to expect, how to care for it, and when it will fall off. This is a midwife's guide to caring for your baby’s umbilical cord.