We hope you will enjoy using our products but in the unlikely event you are not happy with your purchase please contact us at email@example.com within 14 days of receiving your order to arrange a return and refund or exchange. The order will need to be returned to us in its original packaging, in the condition it was received and in an unopened and unused state, within 14 days of your request for a refund.
If you still have the box your order arrived in, you can use this to return your item. It just needs addressing or the free post exchange label attaching then use the peel and stick strip to secure the box. We would also advise adding tape to the seal for extra security.
It will be your responsibility to return your item(s) to us, and we recommend obtaining a proof of postage when returning your items, or using a trackable service such as Royal Mail’s recorded delivery or special delivery.
My Expert Midwife cannot be held responsible for any loss or damage to your goods whilst they are being returned, and will not be able to issue a refund until the items have been received at My Expert Midwife, Unit 4 Stoneacre, Grimbald Crag Close, Knaresborough, HG5 8PJ.
If the goods are being returned because they were incorrectly supplied we will refund the postage costs, otherwise you will be liable for any costs incurred.
Damaged/ Faulty Goods
In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Care Team via email to firstname.lastname@example.org including, where possible, a photograph of any damage or fault.
Please address returns to:My Expert Midwife,
Unit 4 Stoneacre,
Grimbald Crag Close,
St James Business Park,