Returns

We really hope you love your My Expert Midwife products! But if something’s not quite right, don’t worry — we’re here to help.

If you’re not completely happy with your purchase, just get in touch with our friendly Customer Care team using our Contact Form within 14 days of receiving your order. We’ll be happy to arrange a return, refund, or exchange.

To return your item, please send it back in its original packaging, in the same condition you received it — unopened and unused — within 14 days of letting us know you'd like a refund.

Still have the box your order arrived in? Great! You can reuse it to return your item. Just pop the item back inside, secure it using the peel-and-stick strip, and add a bit of extra tape for peace of mind.

Please note that it’s your responsibility to return the item(s) to us, so we recommend getting proof of postage or using a tracked service like Royal Mail Tracked or Special Delivery.

While we take every care in packing your order, we can’t be responsible for any loss or damage during return transit. Refunds can only be processed once we’ve received your returned item at:

My Expert Midwife
Unit 4 Stoneacre, Grimbald Crag Close
Knaresborough, HG5 8PJ

If you're returning something because we made a mistake — sorry about that! — we’ll also refund your postage costs. Otherwise, return postage will be at your own expense.

Thanks for shopping with us — we’re always here if you need a hand.

Damaged/ Faulty Goods

In the unfortunate event that your order arrives damaged or are suspected to be faulty, we will be happy to provide replacements or offer a refund as soon as possible. Please contact our Customer Care Team via our Contact Form.

Please address returns to:

My Expert Midwife,
Unit 4 Stoneacre,
Grimbald Crag Close,
St James Business Park,
Knaresborough
HG5 8PJ