Terms & Conditions

If you can't find the answer you're looking for or need more help with any of our products, then please get in touch either by phone on 0800 030 6629 Monday to Friday between 9:00am and 17:00pm, or send drop us an email to advice@myexpertmidwife.com

Welcome to www.myexpertmidwife.com (the "Website") terms and conditions. My Expert Midwife Limited. ("My Expert Midwife", "we", "us" or "our") provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as to "My Expert Midwife", to the buyer hereafter referred to as the "Customer."

These terms and conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your statutory rights.

  1. Price

1.1. All prices are quoted in £sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

1.2. Postage and packing prices may be charged in addition to the price of any goods, and are stated individually on the website.

  1. Payment

2.1. Online payment will be provided in a secure environment. Payments must be made in £sterling and by one of the following credit card payment methods - Visa, MasterCard, and American Express debit and credit cards

  1. Passing of property

My Expert Midwife Limited will retain ownership of the goods until full payment has been received and all funds have cleared.

  1. Passing of risk

The risk in the goods will pass to the Customer on delivery.

  1. UK Delivery

5.1. All orders will be dispatched Royal Mail 48 with free postage and packing, unless an alternative option is selected at checkout.

5.2. Free Royal Mail 48 delivery is available if ordered before 2pm.

5.3. Next day UK delivery is available if ordered by 2pm.

5.3. Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days.

5.4. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. My Expert Midwife cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

  1. Cancellations & Returns

6.1. The Customer shall be deemed to have accepted the goods unless they notify My Expert Midwife within 7 days of receipt. This does not affect the customer’s statutory rights. If no such action has been taken, My Expert Midwife shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept any reject at a later date.

6.2. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition. 

6.3. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so. 

6.4. If you require a refund we will refund the price paid by you for the goods, but not the additional cost of any premium delivery option that was chosen within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 7 working days of delivery to you or your notifying us of cancellation.

6.5. In cases where the return of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. The faulty or damaged product must be returned to My Expert Midwife as soon as possible. Please ensure you obtain a proof of postage.

6.6. Cancellations and returns can be arranged with the My Expert Midwife team on 0800 0300 6629 between 9.00 an 5.00pm Monday - Friday or via email to advice@myexpertmidwife.com

  1. Privacy Policy

Our Privacy Notice sets out how My Expert Midwife (known as the data controller) collects and uses your personal data.

You can see the full privacy notice here, or for more information about how we use your personal information contact us at advice@myexpertmidwife.com.

  1. International Customers

Customers from outside the UK can only pay by credit card or bank transfer and must pay in £sterling unless otherwise specified. If you are experiencing difficulty please contact advice@myexpertmidwife.com . All other terms and conditions apply.

  1. Law

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

  1. Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Care Team (open 9.00am – 5.00pm, Monday to Friday) on 0800 030 6629 or email advice@myexpertmidwife.com

  1. Third Party Links

My Expert Midwife will not be responsible or liable for your use of any other websites which may be accessed via links within this website. My Expert Midwife does not control these websites and is not responsible for their content. Any such links are provided as a service to users and their inclusion does not constitute an endorsement by or affiliation with My Expert Midwife.

  1. General

12.1. While My Expert Midwife uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and My Expert Midwife will not be responsible for any errors or omissions or for the results arising from the use of such information.

12.2. While My Expert Midwife takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

12.3. The entire liability of My Expert Midwife under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

13.0 My Expert Midwife Helping You Feel Like You Again Competition.

Terms & conditions

How to Enter, When to Enter, Prizes and Dates

To be entered into the Helping You Feel Like You Again Competition you must 1. Tell us which of our products do you believe would be your hero product 2. Like the post provided on either our Facebook or Instagram page (@My_ExpertMidwife) 3. Share the post provided on either our Facebook or Instagram page (@My_ExpertMidwife)

The competition will close at 9pm on Sunday 22nd March 2020

Winners of ONE MY EXPERT MIDWIFE HOSPITAL ESSENTIALS COLLECTION (worth £159.99) will be chosen at random selection on Sunday 22nd March 2020 and winner will be announced at 11am on Monday 23rd March 2020.

The winner has 1 week to claim their prize before it is delegated to another winner.

The prize is as stated and cannot be exchanged for cash, or other products unless stated by My Expert Midwife

Data Protection and Publicity

You consent to your entry names being used in future My Expert Midwife social media content

Any personal data relating to participants will be used solely in accordance with current UK data protection legislation. By entering the giveaway, you agree that My Expert Midwife may contact you in relation to the competition .

The competition winner will be contacted by My Expert Midwife. You must provide accurate contact details on notification.

My Expert Midwife reserve the right to use the answer / content for publicity and in advertising, marketing or promotional material without additional compensation or prior notice to the winners. In entering the giveaway, all participants consent to such content.

Competition Rules

The competition will be run and prizes will be awarded at My Expert Midwife’s sole discretion. The competition winners must pass the My Expert Midwife application process to qualify for the Prize.

We reserve the right to refuse entry into the Competition

We reserve the right to change the Competition rules and these Terms and Conditions from time to time. If we do so, we will always have the most up to date terms and conditions on the Website and in the case of a discrepancy between these terms and conditions and those on the Website, the Website terms and conditions will apply. Your continued use of the website will constitute your acceptance of the new rules and/or Terms and Conditions

All intellectual property rights in the images and materials on the Website, and used in the services provided by My Expert Midwife and no person may make any use of them without My Expert Midwife express permission.

Liability and Indemnities

Except in the case of death or personal injury arising from its negligence, or in respect of fraud, and so far as is permitted by law, My Expert Midwife and its associated companies and agents and distributors exclude responsibility and all liabilities, whether direct or indirect, arising from:

  • any postponement or cancellation of the Competition
  • any changes to, supply of or use of the Prize; and
  • any act or default of any supplier, which are beyond My Expert Midwife reasonable control.

My Expert Midwife does not accept responsibility for any liability arising from technical incompatibility, problems relating to the internet, or technical difficulties of any kind

My Expert Midwife shall not be liable, whether in tort, contract, misrepresentation or otherwise for loss of profits, loss of anticipated savings, loss of goods, loss of use, loss or corruption of data or information, or any special, indirect, consequential or pure economic loss, costs, damages, charges or expenses

You agree to indemnify My Expert Midwife against all liabilities, claims and expenses that may arise from any breach of your agreement with My Expert Midwife


The Competition and these Terms and Conditions are governed by English Law. England & Wales shall have exclusive jurisdiction to settle any dispute or claim that arises out of or in connection with these Terms and Conditions.


Company Registration Number 09624803
VAT Registration Number 233 610 834