Terms & Conditions

If you can't find the answer you're looking for or need more help with any of our products, then please get in touch either by phone on 0800 030 6629 Monday to Friday between 9:30am and 17:00pm, or send drop us an email to hello@myexpertmidwife.com

Welcome to the www.myexpertmidwife.com website (the "Website") terms and conditions. My Expert Midwife Limited. ("My Expert Midwife", "we", "us" or "our") provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as to "My Expert Midwife", to the buyer hereafter referred to as the "Customer."

These terms and conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your statutory rights.

1. Price

1.1. All prices are quoted in £sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

1.2. Postage and packing prices may be charged in addition to the price of any goods, and are stated individually on the website.

2. Payment

2.1. Online payment will be provided in a secure environment. Payments must be made in £sterling and by one of the following credit card payment methods - Visa, MasterCard, and American Express debit and credit cards

3. Passing of property

My Expert Midwife Limited will retain ownership of the goods until full payment has been received and all funds have cleared.

4. Passing of risk

The risk in the goods will pass to the Customer on delivery.

5. UK Delivery

5.1. All orders will be dispatched 2nd Class with free postage and packing, unless an alternative option is selected at checkout.

5.2. Free 2nd class delivery is available if ordered before 12pm.

5.3. Next day UK delivery is available if ordered by 1pm.

5.3. Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days.

5.4. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. My Expert Midwife cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

6. Cancellations & Returns

6.1. The Customer shall be deemed to have accepted the goods unless they notify My Expert Midwife within 7 days of receipt. This does not affect the customer’s statutory rights. If no such action has been taken, My Expert Midwife shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept any reject at a later date.

6.2. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition. 

6.3. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so. 

6.4. If you require a refund we will refund the price paid by you for the goods, but not the additional cost of any premium delivery option that was chosen within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 7 working days of delivery to you or your notifying us of cancellation.

6.5. In cases where the return of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. The faulty or damaged product must be returned to My Expert Midwife as soon as possible. Please ensure you obtain a proof of postage.

6.6. Cancellations and returns can be arranged with the My Expert Midwife team on 0800 0300 6629 between 9.30 an 5.00pm Monday - Friday or via email to hello@myexpertmidwife.com

7. Privacy Policy

What do we do with your information?
When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us such as your name, address and email address.

When you browse our store, we also automatically receive your computer’s internet protocol (IP) address in order to provide us with information that helps us learn about your browser and operating system.

Email marketing (if applicable): With your permission, we may send you emails about our store, new products and other updates.

How do you get my consent?
When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, we imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent, or provide you with an opportunity to say no.

How do I withdraw my consent?
If after you opt-in, you change your mind, you may withdraw your consent for us to contact you, for the continued collection, use or disclosure of your information, at anytime, by contacting us at lesley@myexpertmidwife.com or mailing us at:
My Expert Midwife, Unit 4, Stoneacre, Grimaldi Crag Close, St James Business Park Knaresborough GB HG5 8PJ

We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

Our store is hosted on Shopify. They provide us with the online e-commerce platform that allows us to sell our products and services to you.

Your data is stored through Shopify’s data storage, databases and the general Shopify application. They store your data on a secure server behind a firewall.

If you choose a direct payment gateway to complete your purchase, then Shopify stores your credit card data. It is encrypted through the Payment Card Industry Data Security Standard (PCI-DSS). Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that is complete, your purchase transaction information is deleted.

All direct payment gateways adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, Mastercard, American Express and Discover.

PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

For more insight, you may also want to read Shopify’s Terms of Service (https://www.shopify.com/legal/terms) or Privacy Statement (https://www.shopify.com/legal/privacy).

Third-party providers
In general, the third-party providers used by us will only collect, use and disclose your information to the extent necessary to allow them to perform the services they provide to us.

However, certain third-party service providers, such as payment gateways and other payment transaction processors, have their own privacy policies in respect to the information we are required to provide to them for your purchase-related transactions.
For these providers, we recommend that you read their privacy policies so you can understand the manner in which your personal information will be handled by these providers.

In particular, remember that certain providers may be located in or have facilities that are located a different jurisdiction than either you or us. So if you elect to proceed with a transaction that involves the services of a third-party service provider, then your information may become subject to the laws of the jurisdiction(s) in which that service provider or its facilities are located.

As an example, if you are located in Canada and your transaction is processed by a payment gateway located in the United States, then your personal information used in completing that transaction may be subject to disclosure under United States legislation, including the Patriot Act.

Once you leave our store’s website or are redirected to a third-party website or application, you are no longer governed by this Privacy Policy or our website’s Terms of Service.

When you click on links on our store, they may direct you away from our site. We are not responsible for the privacy practices of other sites and encourage you to read their privacy statements.

To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered or destroyed.
If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with a AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

Here is a list of cookies that we use. We’ve listed them here so you that you can choose if you want to opt-out of cookies or not.
_session_id, unique token, sessional, Allows Shopify to store information about your session (referrer, landing page, etc).
_shopify_visit, no data held, Persistent for 30 minutes from the last visit, Used by our website provider’s internal stats tracker to record the number of visits
_shopify_uniq, no data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
cart, unique token, persistent for 2 weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional
storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

Changes to this privacy policy
We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated, so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it.

If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

Questions and contact information
If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at lesley@myexpertmidwife.com or by mail at: My Expert Midwife, Unit 3, Stoneacre, Grimbald Crag Close, St James Business Park Knaresborough GB HG5 8PJ

8. International Customers

Customers from outside the UK can only pay by credit card or bank transfer and must pay in £sterling unless otherwise specified. If you are experiencing difficulty please contact hello@myexpertmidwife.com . All other terms and conditions apply.

9. Law

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

10. Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Services (open 9.30am – 5.00pm, Monday to Friday) on 0800 030 6629 or email hello@myexpertmidwife.com

11. Third Party Links

My Expert Midwife will not be responsible or liable for your use of any other websites which may be accessed via links within this website. My Expert Midwife does not control these websites and is not responsible for their content. Any such links are provided as a service to users and their inclusion does not constitute an endorsement by or affiliation with My Expert Midwife.

12. General

12.1. While My Expert Midwife uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and My Expert Midwife will not be responsible for any errors or omissions or for the results arising from the use of such information.

12.2. While My Expert Midwife takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

12.3. The entire liability of My Expert Midwife under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

12.4.  "Bundles Of Joy" offer product restrictions.

This following products are included in the promotion: No Harm Nipple Balm, Spritz for Bits, Fantastic Skin Elastic, Peri Prep Your Bits, No Harm Bum Balm.

The Following products are excluded from the promotion: My Expert Midwife E-Gift Card, Mum To Be Gift Set, White Cotton Drawstring Bag.

Company Registration Number 09624803
VAT Registration Number 233 610 834