Terms & Conditions

If you can't find the answer you're looking for or need more help with any of our products, then please get in touch either by phone on 0800 030 6629 Monday to Friday between 9:00am and 17:00pm, or send drop us an email to advice@myexpertmidwife.com

Welcome to www.myexpertmidwife.com (the "Website") terms and conditions. My Expert Midwife Limited. ("My Expert Midwife", "we", "us" or "our") provides the services available on the website. Your use of this website is governed by these terms and conditions set out below. By using any part of this website, completing your customer registration with us and/or placing an order on the website you agree to be bound by the terms and conditions.

These terms and conditions are applicable to the supply of products made by the Seller, hereafter referred as to "My Expert Midwife", to the buyer hereafter referred to as the "Customer."

These terms and conditions and your use of the website are governed by English Law and you agree to submit the non-exclusive jurisdiction of the English Court. This does not affect your statutory rights.

1. Price

1.1. All prices are quoted in £sterling and are inclusive of VAT (as may be prescribed by law from time to time), unless otherwise specified.

1.2. Postage and packing prices may be charged in addition to the price of any goods, and are stated individually on the website.

2. Payment

2.1. Online payment will be provided in a secure environment. Payments must be made in £sterling and by one of the following credit card payment methods - Visa, MasterCard, and American Express debit and credit cards

3. Passing of property

My Expert Midwife Limited will retain ownership of the goods until full payment has been received and all funds have cleared.

4. Passing of risk

The risk in the goods will pass to the Customer on delivery.

5. UK Delivery

5.1. All orders will be dispatched 2nd Class with free postage and packing, unless an alternative option is selected at checkout.

5.2. Free 2nd class delivery is available if ordered before 12pm.

5.3. Next day UK delivery is available if ordered by 1pm.

5.3. Overseas and non-mainland UK delivery: Postage is charged at cost. Delivery times may vary. Please allow 7-14 days.

5.4. Any products not available at the time of your order will be sent to you, as soon as possible, when received from the manufacturer. My Expert Midwife cannot be held responsible for delays in the delivery caused by the manufacturer, or any other third party.

6. Cancellations & Returns

6.1. The Customer shall be deemed to have accepted the goods unless they notify My Expert Midwife within 7 days of receipt. This does not affect the customer’s statutory rights. If no such action has been taken, My Expert Midwife shall consider the products being as described, of satisfactory quality and fit for their purpose and may not accept any reject at a later date.

6.2. Items can only be returned for a refund if they are unopened, unused and in a re-saleable condition. 

6.3. Unless the goods are faulty, you will be required to arrange and pay for the cost of returning them to us. Please ensure you obtain a proof of postage when you do so. 

6.4. If you require a refund we will refund the price paid by you for the goods, but not the additional cost of any premium delivery option that was chosen within fourteen (14) days of receiving your returned goods, provided that you have returned the goods to us within 7 working days of delivery to you or your notifying us of cancellation.

6.5. In cases where the return of the goods is due to a defect or discrepancy in the order, the Customer is entitled to a full refund or replacement. We will also refund the delivery charge for sending the item to you and the cost incurred by you for returning the item. The faulty or damaged product must be returned to My Expert Midwife as soon as possible. Please ensure you obtain a proof of postage.

6.6. Cancellations and returns can be arranged with the My Expert Midwife team on 0800 0300 6629 between 9.00 an 5.00pm Monday - Friday or via email to advice@myexpertmidwife.com

7. Privacy Policy

Our Privacy Notice sets out how My Expert Midwife (known as the data controller) collects and uses your personal data.

You can see the full privacy notice here, or for more information about how we use your personal information contact us at advice@myexpertmidwife.com.

8. International Customers

Customers from outside the UK can only pay by credit card or bank transfer and must pay in £sterling unless otherwise specified. If you are experiencing difficulty please contact advice@myexpertmidwife.com . All other terms and conditions apply.

9. Law

These terms and conditions are governed and shall be interpreted in accordance with English Law. Any person attempting to make fraudulent credit card transactions will be prosecuted with no exception.

10. Complaints

If you wish to complain about any matter in respect of the goods please contact Customer Care Team (open 9.00am – 5.00pm, Monday to Friday) on 0800 030 6629 or email advice@myexpertmidwife.com

11. Third Party Links

My Expert Midwife will not be responsible or liable for your use of any other websites which may be accessed via links within this website. My Expert Midwife does not control these websites and is not responsible for their content. Any such links are provided as a service to users and their inclusion does not constitute an endorsement by or affiliation with My Expert Midwife.

12. General

12.1. While My Expert Midwife uses reasonable endeavours to ensure that the information on this website is accurate and up to date, it does not give any warranty as to its accuracy or completeness and My Expert Midwife will not be responsible for any errors or omissions or for the results arising from the use of such information.

12.2. While My Expert Midwife takes all reasonable steps to ensure a fast and reliable service, it does not guarantee that your use of this website will be interruption or error free and will not be responsible for any disruption, loss of or corruption of any material in transit, or loss of or corruption of material or data when downloaded onto any computer system.

12.3. The entire liability of My Expert Midwife under or in connection with any contract for any products to which these conditions apply shall not exceed the price of the products, except as expressly provided in these conditions.

 

Company Registration Number 09624803
VAT Registration Number 233 610 834