General FAQs
If you have questions about one of our products you’ll find those answers on the specific page.
General Questions
Our products don’t need to be marked with a use-by date because they have a shelf life of more than 30 months, as long as the product hasn’t been opened. Once opened, their shelf life is reduced, so instead each of our bottles has a symbol on the label that looks like an open jar, with a number and the letter ‘M’. That number indicates how many months, after opening, the product will retain its characteristics.
Orders
All of our orders are dispatched as soon as possible after being placed, so we unfortunately can't amend your order. Therefore, please do double-check those delivery details! You may cancel if your order has not already been dispatched.
If there's a typo in your address and you haven't let us know before dispatch, we'll need to wait for the package to find its way back to us before we can help. (Unfortunately, we can't refund postage for undeliverable or uncollected items - but we'll always try our best to help!)
Delivery & Returns
All UK orders are sent with tracked delivery, so you can follow your parcel every step of the way.
We aim to process and ship your order within 1–2 business days. If you place your order after 2pm, it’ll be processed the next working day.
Just a heads-up — any orders placed on weekends or bank holidays will be processed on the next business day. We’ll get it on its way to you as soon as we can!