General FAQs

Our products don’t need to be marked with a use-by date because they have a shelf life of more than 30 months, as long as the product hasn’t been opened. Once opened, their shelf life is reduced, so instead each of our bottles has a symbol on the label that looks like an open jar, with a number and the letter ‘M’. That number indicates how many months, after opening, the product will retain its characteristics. 

Using natural ingredients wherever we can is important to us. No Harm Nipple Balm, No Harm Bum Balm and Peri Prep Your Bits are made with 100% natural ingredients. Fantastic Skin Elastic and Spritz for Bits contain natural essential oils, natural oils and a minimal amount of added ingredients to keep the products as fresh as possible.

No. They are all developed in the UK with our careful oversight, and you can be confident that none of them have been tested on animals.

No Harm Nipple Balm and No Harm Bum Balm contain lanolin, derived from sheep's wool, and Fantastic Skin Elastic contains beeswax. Therefore, these three products are suitable for vegetarians but not for vegans. All of our other products are vegan-friendly.

Yes. However, it’s worth noting that gluten is only harmful when digested; it can be absorbed through the skin quite safely.

The nut oils in our products have been refined to remove all the nut proteins, which are what cause allergies. However, if you suffer from a particularly severe nut allergy, it’s best to talk to your medical professional first.

We’re sorry to hear your promo code isn’t working. While we do offer discounts from time to time, please note that not all products are always included in our promotions. Some items may be excluded, and discount codes can’t be used in conjunction with any other offer or promotion.

If you'd like us to double-check the details for you, feel free to send over the code you're trying to use and what you’re looking to purchase — we’ll be happy to take a look.

If it’s been fewer than 5 working days, your parcel may still be on its way — hang tight!

In the meantime, double-check your shipping confirmation email to make sure your delivery address is correct. You’ll also find tracking details there, so you can follow your parcel’s journey with the courier.

Still can’t track it down after 5 working days? No problem — just get in touch with us via our contact form and don’t forget to include your order number so we can help you quickly.